I had a chat with this company on the phone about my problem with damp. They did not do the job for me but they did give me sound advice and consultation on the phone. I followed their advice and because of that I found that I would not need a damp treatment after all, so they saved me money and extra trouble. It does seem that they are not like other companies who are tryig to get maximum money out of customers. On the phone they sounded very professional and friendly.